Refund policy

Returns

This return policy is separate to the money back guarantee policy.

If you're not happy with your purchase, you can return unopened items within 30 days of delivery for a full refund. Just shoot us an email at hello@rhyainmind.com.au with your order number and we’ll sort it out.

Please note:
– We can’t accept returns on opened or used products (for health + safety reasons)
– Return shipping costs are not covered
– Refunds will be processed to your original payment method

Got questions? We’re here to help. Reach out anytime.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@rhyainmind.com.au.